Privacy Policy for Solvi Solutions t/a Solvi Digital

1. Introduction

At Solvi Solutions t/a Solvi Digital (company registration number: 11796352), we are committed to safeguarding and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or engage with our services.

2. Company Information

Company Name: Solvi Solutions t/a Solvi Digital
Registered Address: 13 Church Lane, Three Mile Cross, Reading, England, RG7 1HB
Data Protection Officer (DPO): Andreas Philippou
Contact Email: Andreas@solvidigital.co.uk
Phone: +441616 363 167

3. Data We Collect

We collect the following personal data from users of our website:

Name
Email address
Phone number
IP address
Any other data collected through standard website tracking tools (e.g., Google Analytics).

We do not collect sensitive personal data such as health information or financial details.

4. Purpose of Data Collection

We collect personal data for the following purposes:

Marketing: To send relevant information about our services and offerings.
Customer Support: To respond to inquiries and provide customer service.

5. Legal Basis for Processing

Our processing of personal data is based on legitimate interest, ensuring that the data is necessary to fulfil the purpose and is handled in a manner that does not override your rights and freedoms.

6. Third-Party Sharing

We may share your personal data with the following third-party service providers to facilitate our services:

Google Analytics: For tracking and analysing website traffic.
Klaviyo: For email marketing and customer communications.
Pipedrive: For customer relationship management (CRM).

We ensure that these third parties process your data in a secure and lawful manner.

7. International Data Transfers

While we do not transfer your data outside the UK directly, some of the platforms we use, such as Google Analytics, Klaviyo, and Pipedrive, may process data in locations outside of the UK. We ensure that any such transfers are protected under appropriate legal frameworks, such as standard contractual clauses or adequacy decisions.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, such as ongoing marketing or customer support activities. Once it is no longer required, we securely delete or anonymise the data.

9. Data Security

We take data security seriously and implement robust security measures, including two-factor authentication (2FA) on all systems, to ensure that your personal data is protected from unauthorised access or disclosure.

10. Your Rights

As a user, you have the following rights regarding your personal data:

The right to access your data.
The right to correct any inaccurate data.
The right to request the deletion of your data.
The right to object to the processing of your data.
The right to restrict the processing of your data.
The right to data portability.

If you wish to exercise any of these rights, please contact our DPO, Andreas Philippou, via Andreas@solvidigital.co.uk or +441616 363 167. We will respond to your request promptly and in accordance with UK data protection laws.

11. Cookies and Tracking Technologies

We use cookies and tracking technologies, including Google Analytics, to enhance your experience on our website. Cookies are small files that store information on your browser. By using our website, you consent to the use of these cookies. You can manage your cookie preferences through your browser settings.

12. Marketing Communications

We may send marketing emails to keep you informed about our services and offers. You can unsubscribe from these communications at any time by clicking the unsubscribe link in the email or by contacting Andreas Philippou at Andreas@solvidigital.co.uk.

13. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via email.

14. Children’s Data

We do not knowingly collect data from children under the age of 16.

15. Complaints

If you have any concerns or complaints about how we handle your data, please contact Andreas Philippou at Andreas@solvidigital.co.uk or +441616 363 167. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.